Frequently Asked Questions
Find quick answers about Work Permit applications, transfer maids, direct hire, fees, renewals, insurance, and repatriation. Can’t find what you need? Contact us directly.
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Frequently Asked Questions
Find quick answers about Work Permit applications, transfer maids, direct hire, fees, renewals, insurance, and repatriation. Can’t find what you need? Contact us directly.
We source domestic helpers from Indonesia / Myanmar/ Filipino / Mizoram / Cambodia. You can choose your preferred nationality based on your household needs.
For transfer maids already in Singapore, the process can take 1 to 7 days. For new helpers from overseas, it typically takes 4 to 8 weeks depending on the home country's processing time and MOM approval.
Absolutely. We guide first-time employers through every step — from understanding MOM regulations and employer obligations to selecting a helper, applying for Work Permit, and arranging insurance. You will never feel lost.
Contact us with your details. We will guide you through the required documents, security bond, insurance, and submit the Work Permit application to MOM on your behalf. Once approved, we arrange medical exams and air tickets.
Work Permit renewal can be done up to 8weeks before the expiry date. We monitor expiry dates for our clients and remind you in advance to ensure timely renewal and avoid fines.
Yes. We coordinate with your helper's embassy for passport renewal where applicable. We then submit the Work Permit renewal application to MOM using the new passport details.
Late renewal can result in fines, a warning from MOM, or even cancellation of the Work Permit. Your helper may also have to leave Singapore. We help you avoid this by monitoring expiry dates and sending reminders.
A transfer maid is a helper already in Singapore who has completed a previous contract or is released by her current employer for valid reasons. Transfer maids can start within days after MOM transfer approval. We verify their work history before matching.
Yes. If you have a specific helper in mind — someone you know personally or a former helper who wishes to return — we facilitate the Direct Hire process. We handle all paperwork, Work Permit application, security bond, and insurance at a lower cost than full recruitment.
Yes, if done through a licensed agency. We carefully verify each transfer maid's work history, including past employment durations, reasons for transfer, and any performance issues. We also conduct interviews before matching.
Yes. For transfer maids, we arrange video calls or in-person meetings. For new helpers from overseas, we arrange video interviews through our partner agencies in their home countries.
Our fees are transparent and quoted upfront based on your chosen service. We do not have hidden charges. All costs are explained clearly before you commit.
Yes, every employer must purchase a Banker's Guarantee (also called Security Bond) of $5,000 (or $500 for Malaysia and certain nationalities) as required by MOM. It covers potential repatriation costs if the helper overstays or violates work permit conditions. We help you purchase it at competitive rates.
Maid Insurance covers medical expenses, hospitalisation, personal accident, third-party liability, and repatriation costs. It is mandatory under MOM regulations. We compare options from multiple providers to get you the best rate while ensuring full compliance.
Both can be purchased together through us for maximum convenience. We also assist with annual renewals of insurance and security bond extensions when needed.
Yes. We manage full repatriation including Work Permit cancellation with MOM, purchasing air tickets, arranging transport to the airport, and completing all exit documentation. Repatriation is handled with dignity and professionalism.
Yes. We provide temporary, MOM-compliant lodging for newly arrived helpers or transfer maids who need a safe place to stay before starting work. Our lodging is clean, secure, and comfortable.
Yes. We monitor flight arrivals, greet your helper at Changi Airport arrival hall, and transport her to our temporary lodging or directly to your home. We keep you updated throughout.
We can arrange repatriation including Work Permit cancellation, air tickets, and airport transport. We advise you on outstanding salary, levy refunds, and security bond matters as well.
How We Help You
Simple Steps & Quick Answers
Follow our simple 4-step hiring process or browse our FAQs for quick answers about Work Permits, transfer maids, direct hire, and more.
Consultation & Requirement Gathering
We understand your household needs, helper preferences, budget, and explain all MOM regulations and fees clearly before you commit.
Helper Selection & Document Preparation
We shortlist suitable helpers from our database and prepare all documents including employment contract, security bond, insurance, and Work Permit forms.
MOM Submission & Approval
We submit the Work Permit application to MOM, follow up until approval, and arrange medical exams, passport renewals, and air tickets.
Placement, Lodging & Ongoing Support
We arrange airport pickup and temporary lodging, then provide ongoing support including renewals, insurance extensions, and repatriation.
Call to Action
Still have questions?
We are here to help. Contact our customer support team for personalised assistance with Work Permit applications, transfer maids, direct hire, renewals, insurance, or any other service.